Small Business Bushfire Financial Counselling

April 16, 2020

The Small Business Bushfire Financial Counselling Support Line (1800 413 828) and website ( have been established to help give small businesses that have been affected by the bushfire.

The new service has come about as a direct response from the Federal Government to the devastating bushfires that swept large parts of Australia in recent months.

The financial counselling sector has long advocated for funding to establish a specialist telephone support line for small business owners. In the UK, Business Debtline has been running for a number of years.

Small business financial counsellors help sole traders and people who run small businesses in many ways. They provide advice on among other things:

  • options for managing business debts as well as personal debts
  • the implications for directors who have guaranteed a business loan or other service/supply 
  • how to dispute business debts in external dispute resolution schemes 
  • how to negotiate repayment arrangements on tax debts, leases, utility bills, with suppliers or any other business debt
  • what government services and grants may be available to help small businesses.

They are also trained in negotiation and counselling and to offer emotional support. 

About RE:NSW

In response to both the global COVID-19 pandemic and recent bushfire disaster, there are a range of resources being distributed by a variety of local, state and national organisations. Destination Southern NSW and Destination Sydney Surrounds South are gathering this information together on RE:NSW to assist tourism operators to respond, recover and renew their businesses and local tourism region during and after the impact of these events.