Crisis Response Information


In response to the bushfire crisis and COVID-19 pandemic being experienced across NSW and Australia, there is a range of resources being distributed by a variety of local, state and national organisations. DSNSW is gathering this information together here to assist tourism operators to respond, recover and renew their businesses and local tourism region during and after these crises.

To access business impact information for tourism operators in Southern NSW, visit ReNSW.

Visit RE:NSW


Your business needs a plan that sets out how you will
prepare your workplace to protect staff and customers
to prevent infection, as well as your response if there is a
COVID-19 case and how you will recover.

Download DSNSW COVID Safe Plan

NSW Bushfire Support links

The Bushfires affecting NSW will affect many businesses, families and individuals in the tourism industry across our region.  There are many information sources online that are available to help inform operators of critical information and support services during and post this crisis.  We will keep updating this list as we discover more.  If you have any helpful links to add please email the team at:  info@dsnsw.com.au

Australian Travel Alerts: australia.com/en/travel-alerts.html

NSW RFS:  rfs.nsw.gov.au/fire-information/fires-near-me

NSW Police:  facebook.com/nswpoliceforce

NSW emergency information and response: emergency.nsw.gov.au/

Live Traffic NSW:  livetraffic.com/

National Parks: nationalparks.nsw.gov.au/

Bureau of Meteorology:  bom.gov.au/nsw/forecasts/

Fire Danger Ratings and Total Fire Bans:  rfs.nsw.gov.au/fire-information/fdr-and-tobans

Bushfire Scams: scamwatch.gov.au/news/bushfires-and-scams

Interactive map: https://tourism-australia-bushfire-map.alantgeo.com.au/index.html

How to support the recovery page: https://www.australia.com/en/facts-and-planning/useful-tips/bushfire-safety/how-you-can-help.html

Bushfire safety: https://www.australia.com/en/facts-and-planning/useful-tips/bushfire-safety.html

Government assistance for recovery: http://www.tourism.australia.com/en/events-and-tools/industry-resources/resources-for-industry/bushfire-information-and-resources-for-industry.html

NSW Govt Small Business Relief

Small Business Impact survey:  surveymonkey.com/r/bushfireSBsurvey2020

Rural Assistance Authority Disaster Recovery Grants:  raa.nsw.gov.au/disaster-assistance/disaster-recovery-grants/bushfires

Small business bushfire support:  smallbusiness.nsw.gov.au/get-help/small-business-bushfire-support-january-2020 (Read the PDF here)

Get Back to Business Guide:  smallbusiness.nsw.gov.au/resources/get-back-business-guide-recovering-disaster

NSW emergency information and response websiteemergency.nsw.gov.au/

Disaster Assistance

Mental Health Support

Help lines:

  • Lifeline – 13 11 14  (lifeline.org.au/)
  • Mental Health Line – 1800 011 511
  • Mensline – 1300 789 978
  • Kids Helpline – 1800 55 1800
  • Beyondblue – 1300 22 4636

Community Trauma Toolkit: emergingminds.com.au/resources/toolkits/community-trauma-toolkit/

Rural Adversity Mental Health Program: Coping with the Impact of Bushfire (PDF – 682kb)


DSNSW Tourism/Council/Bushfire links

Tourism Australia - 'Holiday Here This Year'

Holiday Here This Year is an initiative that encourages Aussies to travel domestically in 2020.

The bushfire crisis has made for a tough start to 2020, with so many communities around the country directly and indirectly affected. And we too are seeing the effect on tourism as many cancel their plans or decide to holiday elsewhere.

But through this crisis, we’ve seen the best of Australians. And we want to encourage the best once again, to support the communities who depend on the tourism industry to thrive. But we need your help in doing it.

Holiday Here This Year asks Australians to get out there and see their own backyard. Whether it be a weekend away near home, a trip to another state or discovering somewhere in Australia they’ve always wanted to visit.

This provides a unified platform that aims to galvanise the entire tourism industry and everyday Aussies by providing an immediate call to action to holiday here. It’s about letting people know the best way to help communities (whether directly or indirectly affected by bushfire) is by visiting them.

This message launches from Thursday 23rd January 2020, led by Tourism Australia.

Campaign Website